My Impact – Portfolio & Projects
GHX
Global Healthcare Exchange (GHX) Vendormate has been dedicated to advancing vendor credentialing compliance and connecting the industry’s largest digital trading network of healthcare organizations. The Vendormate software, mobile app, and kiosk help facilities manage rep credentialing and badging, supporting safer spaces for all.
Associate Product Manager
August 2022 – October 2023
My Impact
- Designed and implemented features that automated support alerts, resulting in a 75% increase in new support contacts and significantly improved return from downtime averages by 250%.
- Developed solutions that streamlined implementation timelines by up to 2 weeks and saved an average $500 per session.
- Instrumental towards development of a premium service model that surpassed business goals well in advance.
IK Multimedia
From studio-standard processing software and virtual instruments to cutting-edge mobile hardware, IK Multimedia is a cornerstone of the modern music production world. No matter what you do or what kind of environment you work in, IK Multimedia has something to offer.
Product Manager
October 2020 – August 2022
Assistant Product Manager
October 2019 – October 2020
QA/Testing Manager
January 2016 – October 2020
Technical Support / Software Tester
October 2012 – January 2016
My Impact
- Successfully conceived, developed, and launched an award-nominated mobile application — Mixbox for iPad | TES 2022
- Discovered & pitched a software management solution, leveraging existing technology. As a result, the final product elevated user experience, accelerating content downloads by 60% and halving technical support tickets.
- Spearheaded the strategic management of the mobile apps portfolio, executing the sunsetting of underperforming apps. Crafted strategic roadmaps for apps, incorporating additional content that directly contributed to the surpassing of sales goals within this category.
My Projects
What’s Good
What’s Good is a restaurant dish rating app. An idea that was incepted in 2020, What’s Good is an app that allows users to bookmark specific dishes, vote and review dishes, and discover new restaurants from a dish-first principle.
OSC Audio
What started as a project to learn coding and further develop product strategy, this project developed into an indie company building creative virtual instruments and audio effects. OSC Audio is independent audio company bringing studio quality, affordable plugins to everyone
General Experience
- Product Types Directly Managed: Mobile Apps, Web SaaS, Desktop Software, Plugins, Web
- QA Experience: Firmware, APIs
Product Skills
- User Research & Personas
- Product/Feature Requirements
- Problem Statement
- Story Refinement
- Defining MVP
- Success Metrics
- Manual Testing, QA, UAT
- Product Support (technical, CS)
Business & People
- Stakeholder Management
- Value Propositions
- Marketing Rationale
- Business & Sales Model
- Process Optimization
- Product Roadmap
Design Skills
- UI Mockups
- Process Flows
- Human Interface Design (UX)
- Mobile App Design (iOS)
- Prototyping
Let’s Connect
I’m open to opportunities to connect with people in tech, fellow and aspiring product managers, and anyone seeking to collaborate innovatively.